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Microsoft Office MAX2014-2018

Multi-year managed service, demonstrating month-over-month continuous improvement

We manage: a large team of writers, designers, and technologists who deliver on the complex content requirements of the MAX org

Volume exceeded by 53% (averaged M/O/M)

Capacity exceeded by 90% (averaged M/O/M)

34% decrease in time-to-produce for similar tasks

Customer satisfaction: external traffic going to out-of-date content dropped from 56% to 16%

Weekly status, monthly and quarterly reviews

Agile tasks, tracked and monitored in VSO

We plan, create, and
optimize business
content that works.
Work with
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