Client: Microsoft

Name of Group: NewsRoom

What does this group do? The NewsRoom team is responsible for previewing new features and products for the O365 product line at Microsoft. This role will work closely with the O365 product teams and early adopter customers in community forums who are eager to hear about the latest technologies coming from Microsoft. This is a fast-paced, dynamic environment with an emphasis on community, customers, and leading-edge technologies.

Hiring Manager: Armelle O’Neal and Susan Cockrell

Title of Role: Community Manager

# of Positions: 1

Location - Redmond/WA

Semi – Remote. They wouldn’t need to come in every single day but being on campus a couple times a week would work. They like the idea of someone being on campus to be able to meet with PM’s about new products and building relationships with them. They also like the idea of being able to brainstorm with this person onsite. Set the expectation that we would start the search remote-local but would expand the search to out of the greater Seattle area if we weren’t finding local folks. Susan and Armelle said that would be fine as long as the person can travel up to MS once a month in person for a full day or two of meetings scheduled with PM

Duration:

Bill Rate:

Current Steyer Contractor, Jesse Gamble, is being paid $34 PR/ $84.55 BR. Keeping it around there would be great

Equipment:

Interview Process:

PROJECT OVERVIEW:

Responsibilities:

Reply to new questions. If you have the answer, give it, if not, relay it to the appropriate PM, SME, or support person.
If appropriate give guidance, such as using Help>contact support
Manage messages:
Track messages
Number of resolved issues
Track Issues in VSO
Pull monthly Insider reports as specified by Insider manager
Track releases
Announce production builds to appropriate forum
Announce insider (fast) builds as appropriate
Track Slow and Fast builds in appropriate history document
Track releases in announcement page in OneNote
Issue Management
Create content for issues
Update content for existing issues
Retired content for fixed issues
Monitor and aggregate customer comments
Monitor customer traffic for spikes
Release Communications & Community Moderation
Attend online meeting with Office Insider contact
Post community announcements
Monitor Office release schedule & revise version/build information in Version history article on support.office.com
Update team release tracking notebook
Create new posts in Office Insider community
Forum moderation: Listening & responding in the Office Insider community
Pull Office Insider community reports
Audit list of community champs
Pull Office Insider content reports & document insights/recommendations
Update existing content inventory for Office Insider program

Susan and Armelle used these terms to describe the person they want

Audience:

Tools:

Required

3+ years of experience as a digital community manager or moderator
Experience pulling and analyzing community or content metrics
3+ years of experience in technical writing
Experience using DX Studio, XMetaL, and Product Studio or VSO
In-depth experience with and knowledge of Office 365 products, including troubleshooting basics

Preferred

Start date:

December 2020. Jesse Gamble, our current Steyer Contractor’s clock runs out in January 2020 but Armelle and Susan said it would be great if there could be some overlap for Jesse to train the new candidate.

Previous MS experience:

Previous MS experience not needed, but they would like them to have experience at a enterprise Tech company

Partner With Steyer

General Resume Submission