HBO UX Writer

HBO is expanding its world-class software development centers in Seattle and New York. We are looking for a UX-focused writer to join our Experience Design team, working on app development (e.g. HBO GO, HBO NOW), Customer Support systems, and internal communications. We need someone with great writing skills, deep user empathy, and proven ability to work within a highly collaborative, agile software development process.

Overall Summary

As a User Experience (UX) Writer, you shape customer experiences by authoring useful, meaningful text that helps users complete tasks within our streaming products and customer support channels. Just as importantly, you help unify and shepherd the “HBO Voice,” as it comes to life through both product and customer communications, through a variety of media. Able to balance consistency with the special needs of unique platforms and customer journeys, you actively partner with our development teams and other organizations (i.e., Digital and Social-Media Marketing) to uphold our brand principles while working on behalf of customers. Your portfolio showcases writing that simplifies and strengthens user experiences, with demonstrable process of collaboration.

Responsibilities

Active and positive partnership with teams, including UX design & research, product management, engineering, marketing, and customer support, on a variety of UX design-related initiatives.
Collaborate with other stakeholders to create consistent language and a unified voice across products and platforms.
Use empathy, user insight, and hard data to inform written content choices.
Create and maintain documentation that catalogs content, voice, tonality, and considerations, for consumption by other stakeholders, internal and external to HBO. This includes internal development teams and organizations such as Digital and Social-Media Marketing, and Customer Support vendors and their representatives.
Demonstrate “master-level” understanding of HBO’s suite of digital products, bringing your discipline’s recommendations for improvement to the fore.
Accountable for all voice in the streaming product (both written and oral); responsible for achieving and maintaining high standards of content quality.
Understand theoretical and practical concepts of HCI, especially as related to written and oral best practices.
Capable of direction and mentorship of others to accomplish the above.
You Are a user-centric writer, with deep experience in a variety of product paradigms (e.g., transactional, promotional, support, VUI, etc.).
Passionate about consumer technology and products, across multiple platforms (e.g., IOT, VUI, connected TVs & gaming consoles, smartphones & tablets, etc.).
Comfortable in a modern software development environment, and eager to learn and use new tools as appropriate. This includes proficiency in GitHub, Jira, and command-line interfaces on both Mac OS and Windows platforms.
Highly organized and able to balance multiple projects in a fast-paced, deadline-driven environment; anticipates problems and develops contingency plans for projects.
Proven ability to build consensus and work effectively across disciplines
Interested in long-term discipline accountability, taking a long-view of product development, with an appetite to improve it over time.

Education and Experience

Bachelor’s degree in HCI, Interaction Design, Communications, English, or a related field.
Minimum 3-5 years in UX Writing, Customer Support, UX Design, or related fields.
Candidate should have deep industry experience with software development practices and principles, including Agile methodology and frameworks.
Experienced working with Markdown, JavaScript, differencing tools, and string tables.
Localization experience a plus.

Application Requirements

On your application, please include samples of your work that show a breadth of experience writing content for end users. Include examples of hands-on work you’ve done, with a brief overview of the product challenge, including any functional or business requirements. You may also wish to show us workflows, content templates, and style guides or standards you’ve developed.

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General Resume Submission